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customcargrills.com is committed
to providing the best customer service that we can offer. If your
package was damaged, if you ordered the wrong part, or if we sent
the wrong part please let us know.
Questions or Comments. Send them
all to info@customcargrills.com.
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Damaged
Package: |
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If
your package is obviously damaged upon receipt, please refuse
the package back to us, using the return address on the shipping
label. Please contact
us via phone or email if this occurs and you have any questions.
To make a valid damaged insurance claim, you must purchase shipping
insurance at the time of ordering. The package needs to be marked
as "Arrived Damaged" by the post office.
To refuse a package, simply go to your local post office and
have them stamp the package as damaged and tell them you would
like to refuse the package back to sender. Refusing the package
as unopened to us is free, there will be no out of pocket expense
to do this. If the package was opened, then return shipping
charges may apply. |
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Ordering
Errors: |
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If
you made an error in your order and it has already shipped
please use the options below for solutions.
Option 1:
Wait until the order arrives at your address, and refuse the
package back to us. Once we get the original order back, then
the new package with the correct contents will be shipped
out with 1-2 business days. Additional shipping fees may be
incurred.
Option 2:
If you need the item you intended to purchase ASAP, then you
will need to order that item while the initial package is
still in transit. Once your first order arrives at your address,
then refuse the package back to us. Once we get the original
order back, then we will give you a 100% refund less shipping
expenses on the first order |
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Shipping
Errors: |
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If
we made an error in your order and shipped the wrong item
please use the options below for solutions.
Option 1:
Calm down, we do make mistakes from time to time. You will
need to refuse the package back to us. Once we get the original
order back, then the new package with the correct contents
will be shipped out with 1-2 business days. no additional
shipping fees be incurred. If the post office will not allow
you to refuse the package back to us, then we will pick up
the tab on USPS Priority Mail, just email us for a shipping
label.
Option 2:
If you need the item you intended to purchase ASAP, then you
will need to order that item while the initial package is
still in transit. Once your first order arrives at your address,
then refuse the package back to us. Once we get the original
order back, then we will give you a 100% Refund including
shipping expenses on the first order. If the post office will
not allow you to refuse the package back to us, then we will
pick up the tab on USPS Priority Mail, just email us for a
shipping label. |
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Missing
Parts : |
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you opened your package and there are parts missing, please
contact
us via phone or email and we'll do our best to get all the
ordered parts to you. |
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General
Return : |
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You have 30 days from when your package arrived at your address
to contact
us stating that you would like to return the product. Once
we get the order back, then we will give you a 100% refund on
the product price. Shipping costs are non-refundable. To ensure
the package arrives quickly & safely please use USPS Priority
Mail + Delivery Confirmation. |
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Item
Misdescibed: |
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If
you feel that our website was misleading and that we have
unrightfully sent you a product significantly different than
pictured which warrants a refund please use the options below
for solutions.
Option 1:
Please contact
us and please let us know where we went wrong. Generally,
the website is very accurate as to descriptions and pictures
but from time to time we do not meet certain expectations
that some customers expect. This website has been a work in
progress for about 10 years and it still have room to improve
and we are always open to suggestions on how to avoid any
confusion before purchase.
Option 2:
Don't contact us, and go off on some endless rant on an online
forum in reference as to how horrible your experience was
with customcargrills. Seriously, just use option 1 =) |
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Copyright © 2001-2013 customcargrills.com LLC. All rights reserved.
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