Custom Grills: There are no returns on custom grills unless damaged in shipping or defective. By nature custom products of any sort are sold as is but if your product when you receive it is not complete or damaged then us know. All returned grills will be inspected, and then resolved. TO MAKE A VALID DAMAGED CLAIM, YOU MUST PURCHASE SHIPPING INSURANCE AT THE TIME YOU ORDER.

Grills that arrive damaged or defective will be replaced with a new set of what was purchased initially upon arrival here and after prior approval to return the product. If your grill kit is incomplete upon purchase, contact us and you will be supplied with the missing parts.

Mr. Grille: There are no returns on Mr. Grille brand grills at this time unless damaged in shipping or defective. By nature custom products of any sort are sold as is but if your product when you receive it is not complete or damaged then us know.

It is Mr Grille's policy to not accept returns from us, thus we cannot accept returns from you since we do not stock these items. If your grill kit is incomplete, please contact us and we can obtain the correct part.

Things to Remember: Poor financial planning, financial errors, & financial troubles in your life are not of our doing. Incorrect planning on your side does not warrant a crisis on my side. Please correctly time and financially plan your purchase to avoid any future unpleasantness.