| CustomCarGrills
(list of potential refunds):
Your
grill was damaged beyond the point of
being usable*:
Option 1:
Refuse the package back to us, using the
return address on the shipping label.
Please contact
us via phone or email if this occurs.
TO MAKE A VALID DAMAGED CLAIM, YOU MUST
PURCHASE SHIPPING INSURANCE AT THE TIME
YOU ORDER. The package needs to be marked
as "Arrived Damaged" by the
post office. You should be able to get
your local post office to stamp the package
as damaged as well as refuse the package
back to us for free.
When we receive the parcel, there are
2 sub options available:
- Sub Option
A: You can request that
the same item be shipped again, free of
charge.
- Sub Option
B: You can request a full
100% refund
and choose to either re-order or not.
Option 2:
We can mail you the insurance form, and
you can make the insurance claim with the
post office. From there you can get your
money back from the post office, and choose
to either re-order or not. TO MAKE A VALID
DAMAGED CLAIM, YOU MUST PURCHASE SHIPPING
INSURANCE AT THE TIME YOU ORDER.
*Some discretion
needs to be used when claiming your item
is damaged. The universal mesh sheets
are prone to slightly bent or rounded
corners during shipment yet most customers
are still able to use the bulk of the
sheet for the desired application. If
you able to use the your grill to the
point where any damaged part of the grill
is not going to be shown or used, then
please do not file a claim.
YOU made an error in your order and
it has already shipped:
Option 1:
Wait until the order arrives
at your address, and refuse the package
back to us. Once we get
the original order back, then the new
package with the correct contents will
be shipped out with 1-2 business days.
Additional shipping fees may be incurred.
If this occurs please use
Fax/ Mail
RGA Form.
Option 2:
If you need the item you intended
to purchase ASAP, then you will need to
order that item while the initial package
is still in transit. Once your first order
arrives at your address, then refuse the
package back to us. Once we get the original
order back, then we will
give you a 100%
refund less shipping expenses on the first
order. If this occurs
please use Fax/
Mail RGA Form.
CUSTOMCARGRILLS made an error in your
order and shipped the wrong item:
Option 1:
Calm down, we do make mistakes
from time to time. You will need to refuse
the package back to us. Once
we get the original order back, then the
new package with the correct contents
will be shipped out with 1-2 business
days. NO additional shipping fees be incurred.
If this occurs please use Fax/
Mail RGA Form. If
the post office will not allow you to
refuse the package back to us, then we
will pick up the tab on USPS Priority
Mail + Delivery Confirmation + Insurance**.
Option 2:
If you need the item you intended
to purchase ASAP, then you will need to
order that item while the initial package
is still in transit. Once your first order
arrives at your address, then refuse the
package back to me. Once we get the original
order back, then we will
give you a 100%
Refund including shipping expenses on
the first order. If this
occurs please use Fax/
Mail RGA Form. If
the post office will not allow you to
refuse the package back to us, then we
will pick up the tab on USPS Priority
Mail + Delivery Confirmation + Insurance**.
** Do not over-insure packages past their
actual value.
You got your order and you don't want
it AND the grill is in a 100% unused condition:
Option 1:
You have 5 days from
when your package arrived at your address
to contact
us*** stating that you would like
to return the product. If this occurs
please use Fax/
Mail RGA Form. Once
we get the order back, then we
will give you a 100%
refund less shipping, packaging, and credit
card processing expenses (typically 80-90%
of the original full price).
To ensure the package arrives safely please
use USPS Priority Mail + Delivery Confirmation
+ Insurance.
*** Calling our phone number and not leaving
a message is not a valid means of "contacting
us". Please leave a message describing
the problem if someone does not pick up.
Also, sending an email with spam-like
subject lines (i.e. your grill is like
a gucci bag full of viagra) which will
be caught by our spam filter also is not
a valid means of "contacting us".
Contacting us via email is your best means
of communication.
You got your order and you
don't want it AND the grill is in a used
condition:
Option 1:
You have 10 days from
when your package arrived
to contact
us*** stating that you would like
to return the product. If this occurs
please use Fax/
Mail RGA Form. Once
we get the order back, then we
will give you a partial
refund (inquire BEFORE sending
the product back as to how much you may
receive) less shipping, packaging, and
credit card processing expenses (typically
0-50% of the original full price).
To ensure the package arrives safely please
use USPS Priority Mail + Delivery Confirmation
+ Insurance.
*** Calling our phone number and not leaving
a message is not a valid means of "contacting
us". Please leave a message describing
the problem if someone does not pick up.
Also, sending an email with spam-like subject
lines (i.e. your grill is like a gucci bag
full of viagra) which will be caught by
our spam filter also is not a valid means
of "contacting us". Contacting
us via email is your best means of communication.
If
your grill kit is incomplete upon purchase,
contact
us and you will be supplied with the
missing parts.
If you feel that our website was misleading
and that we have unrightfully sent you
a product significantly different than
pictured which warrants a refund:
Option 1:
Please
contact us and please let us
know where we went wrong. Generally, the
website is very accurate as to descriptions
and pictures but from time to time we
do not meet certain expectations that
some customers expect. This website has
been a work in progress for about 10 years
and it still have room to improve and
we are always open to suggestions on how
to avoid any confusion before purchase.
Option 2:
Don't contact us, and go off on some endless
rant on an online forum in reference as
to how horrible your experience was with
customcargrills. Seriously, just use option
1 =)
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