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Privacy & Security Policy

customcargrills.com LLC values its customers and all technically feasible steps are taken to protect their privacy. We do not sell or rent personal information. In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices for the entire site. Additional terms and conditions, if any, regarding the collection and use of your information may also be provided to you before you sign up for a particular service.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our products, to place an order, leave a review or to register to receive our newsletter.

What Information is Collected:

The personal information we collect might include your name, address, email address, IP address and information regarding what pages are accessed and when. If you make a purchase from our website, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

User-Supplied Information:

When you sign up for one of our services (such as our e-mail news list) we may ask you for your name, e-mail address, and some other personal information. The more accurate information you volunteer, the better we are able to customize your website experience.

Server Log Information:

When you visit a website, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the site or page that offered a link to our page). customcargrills.com LLC, like many other sites, records this basic information about visits to its site. This information helps us identify which areas of our site are of interest to our visitors. We review the IP addresses of our visitors for the purposes of system administration, to improve the content of our pages, and to verify web traffic to our site.

Cookies:

"Cookies" are simply pieces of information that are sent to your browser from a web server and stored on your computer. The use of cookies is relatively standard and you will likely find them used on other major websites. Cookies allow us to provide you with a more personalized, convenient experience. For example, we may use cookies to help remind us of who you are and to deliver content and services based on your account information.

Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of many sites may not function properly if you set your browser to not accept cookies or if you reject a cookie. Many anti-spyware/adware programs flag and/or delete persistent cookies like ours just to be on the safe side, but our cookies will never adversely affect the performance of your computer or your browser.

How is your information used:

We may use your information to: Process an order that you have submitted; carry out our obligations arising from any contracts entered into by you and us; seek your views or comments on the services we provide; notify you of changes to our services; send you communications which you have requested, such as information about discounts and new products that might be of interest to you.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. When you are paying for a product in our checkout, your payment will be processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your personal information. You can opt-out of Google Analytics tracking. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we're under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices:

You have a choice about whether or not you wish to receive information from us. If you do not want to receive email marketing communications from us about the license you have purchased from us or other product news that we share from time to time, then you can click the unsubscribe link in any email we send you. We will not email you for marketing purposes unless you have given your prior consent.

How you can access and update your information:

The accuracy of your information is important to us. You can login to your customcargrills account to review and update the information that we hold about you. You have the right to ask for a copy of the information customcargrills.com llc holds about you.

How We Protect Your Information:

This site uses a secure server (SSL) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.

The privacy and protection of your personal information is vitally important to us. customcargrills.com LLC may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property customcargrills.com LLC.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, customcargrills.com LLC cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

How You Can Help Protect Your Information:

We recommend that you do not divulge your user name and password to anyone. customcargrills.com LLC will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. In addition, if applicable, you should remember to sign out of your customcargrills.com LLC account or service at the end of each session. You may also wish to close your browser window when you have finished your work, especially if you share a computer with someone else, or are using a computer in a public place like a library or Internet cafe.

You should remember that whenever you voluntarily disclose personal information online, such as on message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information.

customcargrills.com LLC does not intend to collect personally identifiable information from children under age 13 without permission of the child's parent or legal guardian. Children under the age of 13 should submit personally identifiable information to customcargrills.com LLC only with the explicit permission of their parent or legal guardian. Where appropriate, customcargrills.com LLC will instruct children not to submit personal information. If your child has submitted personal information and you would like to request that such information be removed, you may do so by contacting the Marketing Manager at customcargrills.com LLC at 616-889-2985 and reasonable efforts will be used to comply with your request.

Links To Other Sites:

This website may contain links to other third party sites. We take steps to link only to sites that share our high standards and respect for privacy. However, we are not responsible for the privacy standards and practices of third parties. customcargrills.com LLC strives to keep online visitor information secure against unauthorized access and use.

How to Correct Inaccuracies:

If you sign up for one of our services, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will describe ways for you to change or delete the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services.

Amendments to Our Web Site Privacy Policy:

We may, from time to time, amend our Privacy Policy. If we do, then we will post such amendments to this document so that you may always have access to our most recent policy. We reserve the right, at our discretion, to change, modify, add or remove portions of our Privacy Policy at any time. If, at any point, we decide to disclose personal information in a manner different from that stated at the time it was collected, we will notify users by e-mail. You will be given the choice at that time to "opt-out" of any disclosures of your personal information that you made available to us prior to the change in our policy.

Quality Customer Experience:

customcargrills.com LLC is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by contacting our customer service department at 616-889-2985.

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